The CICOA Blog

Building on the Work That Has Gone Before

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“Every single achievement starts with the commitment to try.” – @koqoo

CICOA recently adopted a new strategic plan. The new plan, like the ones that preceded it, helps set organizational priorities and big picture goals for CICOA. The planning process provides an opportunity to focus, take stock of the current situation, and look ahead.

Our new strategic plan includes five priority areas:

  1. Increase awareness and understanding of CICOA’s programs and services
  2. Diversify and increase funding
  3. Enhance ability to reach underserved and emerging clients with programs and services
  4. Optimize current and potential community and provider partnerships
  5. Leverage technology to facilitate achievement of strategic priorities

The goals in the new strategic plan build upon the work that has gone before. This includes our recent accreditation by NCQA, the National Council on Quality Assurance, and the growth in our care management programs, our new headquarters space and further collaborations with healthcare and community partners.    

The planning process is also a time of recommitment. It is a time to consider our mission statement and our organizational values. It allows us to consider not only what we do, but also how we do it. CICOA’s board leadership and our staff pledge to continue to carry out our vital mission adhering to these core values:


Independence CICOA supports the exercise of individual initiative to make choices and to enjoy life without unnecessary restrictions.

Dignity – CICOA respects the rights of others, is sensitive to differences and affirms the dignity of all people.

Quality of Life CICOA strives to enhance people’s lives through the promotion of good physical, social, emotional and mental health and participation in the whole community.

Impartiality CICOA provides equality of opportunity and treats all individuals in a fair manner, without prejudice and free from all special interests.

Collaboration CICOA believes that partnering with other organizations creates greater opportunity for accomplishment of its mission than by working alone.

Exceptional Service CICOA seeks to exceed its clients’ and stakeholders’ expectations with the highest quality programs, outreach, activities and communications.

An effective strategic plan begins with the organization’s mission. Here is ours:

CICOA empowers older adults, those of any age with a disability, and their caregivers by providing the innovative answers, services, and support they need to achieve the greatest possible independence, dignity, and quality of life.

All of us at CICOA–the staff, volunteers and community partners—are deeply committed to our mission and the people we serve.   Thank you for the trust you place in us.