Volunteers may be selected from all social and economic groups within the community without regard to race, creed, color, national origin, sexual orientation, marital status, religion, political affiliation or physical/mental disability. A parent or guardian’s signature is required for individual volunteers under the age of 18. Limited volunteer opportunities for high school students, church youth groups, etc. may be allowed when deemed appropriate by the Volunteer Coordinator. A criminal background check will be obtained for all individual volunteers and group leaders. A TB test will be required for those working on a regular basis in a client’s home.

All information to which volunteers have access relating to specific clients, members, cases (including but not limited to the identities of clients, members, cases, recipients or applicants for assistance, amounts and types of services, and social background information pertaining to specific individuals or families) is to be held in strictest confidence and may not be used or released for any purpose not specifically authorized by CICOA or the recipient.  Even after the volunteer services with CICOA ends, volunteers are to maintain confidentiality of this information. Any such breach of confidentiality may terminate the volunteer experience and is a violation of the law. The Volunteer Coordinator will go over confidentiality regulations specific to the volunteer activity.

It is the policy of CICOA that unlawful manufacture, distribution, dispensation, possession of or use of a controlled substance in the workplace or volunteer environment is prohibited. Any volunteer who violates this policy may be subjected to dismissal, or referred to law enforcement.

Any form of workplace harassment or discrimination is contrary to this Policy and shall be regarded as discrimination on the basis of race, color, religion, sexual orientation, disability or national origin. It shall be considered a violation of this Policy for any volunteer to engage in workplace harassment of any employee or recipient of CICOA services. The aggrieved person shall immediately report the alleged workplace harassment to the Volunteer Coordinator. For the purpose of this policy, “workplace harassment” shall be defined as sexual harassment or any inflammatory comments, jokes, printed material and/or sexual innuendo based, in whole or in part, on race, color, religion, age, sexual orientation, disability or national origin.

Cell phone usage should be used at a minimum while working at volunteer activities or with recipients of the volunteer services.

All volunteers will maintain a high standard of personal appearance and grooming. The clothing worn on the job should reflect the requirements of the job and working conditions. The Volunteer Coordinator will discuss any specific dress requirements for the volunteer activity assigned.

The following reflects CICOA policy:

  • Any volunteer registered with CICOA is not covered by insurance or indemnified for any legal suits against him/her as a result of damage to a person or property in the course of his/her volunteer work.
  • If the volunteer feels that intentional acts or negligence on the part of CICOA and/or its staff was the cause for his/her personal liability or injury, he/she may file a complaint to be reviewed by CICOA staff.
  • Volunteers are not allowed:
    • To transport recipients of the Volunteer Program
    • To disperse medications
    • To accept money or gifts from recipients
    • To perform personal care services such as bathing, dressing, toileting
  • Volunteers may perform more specific professional services only when they are certified or licensed for the service;  i.e. SHIP counseling, SMP information, etc.

It is your responsibility to report to work as scheduled. It is also your responsibility to record your volunteer hours. A Volunteer Activity Log will be completed after each assignment (if you scheduled a one -time activity) or weekly, if assignment is a long-term activity or conducted on an on-going basis. One –time assignment hours  are to be turned in to the Volunteer Coordinator after each assignment or at the end of the month if assigned long-term projects.

Some volunteer activities have certain requirements and/or expectations that the volunteer must complete on a monthly basis. Example: SMP presentations, 1 per month. The Volunteer Coordinator will go over expectations for each assignment with those volunteers.

If for some reason you are unable to make your assignment, please notify the Volunteer Coordinator and, in some cases, the recipient of the service.  Volunteering is a commitment on your part.

Hours and days vary according to the volunteer role and can be negotiated with the Volunteer Coordinator and/or client.  Volunteer hours are recorded on an attendance sheet (located on the left side of your Volunteer Packet. Hours should be reported on a monthly basis to the Volunteer Coordinator. It is very important that CICOA knows the number of volunteers and the time contributed to the Volunteer Program. This information helps tell the true story of volunteer work and validates the need for such a program. This data is also used for recognition of service and reporting volunteer activities.

CICOA values its volunteers and wants to provide a safe work environment.  If you are involved in an accident, such as a fall, etc., while on a volunteer assignment, please notify the Volunteer Coordinator immediately.

Volunteers may receive periodic evaluations to review their performance. This allows volunteers and the Volunteer Coordinator to effect change and seek ideas. Evaluation is intended to offer a positive and informative exchange for both parties.

The Volunteer Coordinator maintains records on each volunteer. Records include applications, references, background checks, volunteer service, hours, positions held, duties performed, training attended and awards and recognition received.

If you feel you have a complaint or concern:

  • In situations where differences arise between volunteers, staff or recipients it is advised to first try to resolve the differences amongst the parties involved.
  • If a third party is needed, the Volunteer Coordinator is to be informed and involved.  Under no circumstances shall differences be made public or involve other members of the organization.
  • If the grievance is in regard to the Volunteer Coordinator, an appeal may be made to the Director of the Aged and Disabled Resource Center.


  • Either the volunteer or the agency may terminate the volunteer relationship at will
  • If you are no longer able to participate in a volunteer activity, or wish to no longer be a volunteer in CICOA’s Volunteer Program, you are asked to inform the Volunteer Coordinator with as much advance notice as possible.  A two-week notice is preferred in order to find another volunteer to assume your assignment.
  • The Volunteer Coordinator will conduct an exit interview if separation is with “good” standing.

Volunteers will be dismissed if they are engaged in, but not limited to the following:

  • Unlawful acts
  • Breach of confidentiality
  • Failure to carry out responsibilities or meeting requirements