Provider Portal
Manage claims, submit invoices, and access essential support for our CHOICE, SSBG and Title III provider partners.
Provider Resources & Support
Supporting our partners in delivering high-quality care is a priority. This page serves as a central hub for currently contracted CHOICE, SSBG and Title III providers to manage claims, submit invoices and find answers to common administrative questions.
Quick links:
Manage Your Claims & Payments
To ensure timely processing, please use the following resources for your monthly submissions.
Submit an Invoice: Please use our standardized template for all submissions. Claims not uploaded via this form will be denied.
Payment & Claim Status
If you have questions regarding the status of a specific submission, please use the contact form below. Your inquiry will be routed to the appropriate department based on your selection.
Provider Support & FAQs
We are here to help you navigate the CHOICE program requirements.
Ask a Question
If you have a question regarding CHOICE funding, please submit it to provider@cicoa.org.
- Response Time: Our Provider Specialist reviews and responds to all inquiries on a weekly basis.
- Expectation: You can expect an answer by the end of the work week in which your question was submitted.
- Submission Policy: To help us stay organized, please submit your specific question only once per week.
Understanding Funding: CHOICE vs. Waiver
It is important to distinguish between CHOICE and Waiver funding to ensure you are contacting the correct office.
CHOICE Program
CHOICE (Community and Home Options to Institutional Care for the Elderly and people with disabilities) is a cost-share program that is 100% state funded and is only available through Area Agencies on Aging. CHOICE funds are intended to be used on a short-term basis and have a monthly dollar limit.
- Direct Referrals: CICOA does not provide direct referrals to specific agencies.
- Client Choice: It is the client’s choice which in-home provider they utilize for their care.
- Program Management: The CICOA Provider Specialist only manages CHOICE contracts.
Medicaid Waiver Program
If you have questions about the Waiver program or how to become a Waiver provider, please do not contact the CICOA Provider Specialist. For waiver inquiries, please contact the Division of Disability and Rehabilitative Services (DDRS) directly at BDSProviderServices@fssa.in.gov.
- Approval Process: The Bureau of Developmental Disabilities Services (BDS) is notified weekly of agencies approved by Medicaid.
- System Entry: Once written verification of approval is received, your agency is entered into the BDS system as a waiver provider.
- Timeline: This process may take up to 30 days.
- Verification: You will receive a letter in the mail once your agency has been entered, at which point you may begin providing waiver services.
Become a Provider
Are you an agency interested in joining our network?
If you have reviewed the program information and would like to apply to become a CHOICE partner with CICOA, please visit the Become a Provider page for full information.