Become a Provider
Home and community-based care for high quality of life
CICOA Aging & In-Home Solutions contracts with licensed in-home service providers and home modification providers in the eight county Central Indiana service area.
The services available to clients and their families include:
- respite care
- adult day services
- home and community assistance
- home health aide
- attendant care
- skilled nursing
- therapies
- home delivered meals
- assistive technology
- minor home modification
- rehabilitation
- emergency response systems
- transportation
- structured family caregiving
- and home health supplies.
The availability of a variety of home care agencies provides our clients the flexibility needed to ensure they are able to select the provider that will best suit their individual needs. Care managers work with each of our clients on an individual basis throughout the provider selection process.
How to Become a Provider with CICOA
The majority of CICOA's business partners become providers of service through the Medicaid Waiver and CHOICE programs with an open-ended contract, which means there is no guarantee of referrals for service to the agency or dollar volume that may be purchased. Clients are given a pick list of providers to choose from based on the service needed.
Medicaid Waiver Providers
On July 1, 2024, the Aged and Disabled Waiver split into two new waivers, the Health and Wellness Waiver for individuals 59 and under and the PathWays Waiver for individuals 60 and older. The Health and Wellness and Traumatic Brain Injury Waiver are administered by the Division of Disability and Rehabilitative Services. The PathWays Waiver is administered by the Office of Medicaid Policy and Planning.
All agencies interested in providing services through CICOA must first be certified through the Medicaid Waiver program. This differs from traditional Medicaid certification.
See the FSSA Medicaid HCBS page for information on becoming a provider under these waiver programs.
CHOICE/Title III/SSBG Providers
At this time, CICOA has paused onboarding new CHOICE providers for traditional in-home services. Currently, the number of attendant care providers outnumbers clients receiving funding through this program, so we cannot continue to accept new providers. We will resume onboarding sessions when appropriate.
If your agency provides non-client-facing services, such as Home Modifications, Medical Supplies, Pest Elimination Services and Nutritional Supplements: We can evaluate and onboard new providers for these services only. Please contact CICOA's Provider Coordinator, Mandy Meggenhofen, at 317-803-6059, or email provider@cicoa.org.
Contracts: CICOA has a two-year contract period for CHOICE providers. The current contract period runs July 1, 2025 - June 30, 2027.
Update your information: Currently enrolled providers can submit updated contact information via the Provider Profile form at any time.
Questions? If you have any questions about the information presented here, please call the Provider Coordinator, Mandy Meggenhofen, at 317-803-6059, or email provider@cicoa.org.
Competitive Bid Process
CICOA also partners with hundreds of nonprofit organizations, faith-based organizations and private businesses to provide services to older adults and people with disabilities of all ages in Central Indiana. To ensure the best service and value, CICOA engages in a competitive bid process every two years.
The funds that are advertised for bid will be used to purchase services with Federal Older Americans Act funds. These services include transportation, information and assistance, legal services, caregiver support services, health promotion, and disease prevention. Winning bids are awarded for fixed amounts of revenue for each year of the contract.