Become a Provider

Home and community-based care for high quality of life

CICOA Aging & In-Home Solutions contracts with licensed in-home service providers and home modification providers in the eight county Central Indiana service area.

The services available to clients and their families include:

  • respite care
  • adult day services
  • home and community assistance
  • home health aide
  • attendant care
  • skilled nursing
  • therapies
  • home delivered meals
  • assistive technology
  • minor home modification
  • rehabilitation
  • emergency response systems
  • transportation
  • structured family caregiving
  • and home health supplies.

The availability of a variety of home care agencies provides our clients the flexibility needed to ensure they are able to select the provider that will best suit their individual needs. Care managers work with each of our clients on an individual basis throughout the provider selection process.

How to Become a Provider with CICOA

The majority of CICOA's business partners become providers of service through the Medicaid Waiver and CHOICE programs with an open-ended contract, which means there is no guarantee of referrals for service to the agency or dollar volume that may be purchased. Clients are given a pick list of providers to choose from based on the service needed.

Medicaid Waiver Providers

All agencies interested in providing services through CICOA must first be certified through the Medicaid Waiver program, administered through the Indiana Division of Aging.

This differs from traditional Medicaid certification. Please contact the FSSA Waiver Provider Specialist at 317-232-4650 or visit the FSSA website for information.

CHOICE/Title III/SSBG Providers

Effective Jan. 1, 2024, all agencies interested in becoming a CHOICE provider with CICOA must attend an information session before submitting an application and all required documents. See the process outlined below.

2023-2025 Contracts

CICOA has a two-year contract period for CHOICE providers. The current contract period begins July 1, 2023 through June 30, 2025.

All providers need to submit new contracts for the new two-year contract period. New contracts can be initiated at any time during the contract period, but will expire June 30, 2025.

At the time of each contract renewal, all additional documents listed in step 4 below need to be re-submitted with the new contract. Sample contracts are available below.

Current providers can submit updated contact information via the Provider Profile form at any time.

CHOICE Provider Application Process


All agencies interested in providing services for CICOA and our clients must be certified through the Medicaid Waiver program. The Medicaid Waiver program is administered through the Indiana Division of Aging and differs from traditional Medicaid certification. Please contact the FSSA Waiver Provider Specialist at 317-232-4650 or, or visit their website for information on this process.


All providers (including non-medical agencies) must also be licensed through the Indiana State Department of Health.


Please do not contact CICOA for CHOICE provider information until the above steps have been completed.


Attend CHOICE Information Session

Email the Provider Specialist at to sign up for the next CHOICE Information Session via Teams.

Two sessions are offered per month - one mid-month and one at the end of the month. You will receive a meeting invitation to join the next upcoming session.

This session will provide details on what CHOICE funding is and how it differs from Medicaid Waiver, explain the billing process/guidelines, and any other pertinent information obtained from the CHOICE case management team.


After the information session, the Provider Specialist will email the link to the Provider Application to all interested providers. Please read the Application Process for full details.

Additional Documents Needed
  • Form W-9
  • Certificate of Insurance for general aggregate liability coverage of at least $1,000,000, with CICOA listed as certificate holder
  • Certificate of Insurance for workers’ compensation insurance, with CICOA listed as certificate holder
  • Current license, if applicable
  • Medicaid Waiver provider certification letter, if applicable


CICOA will confirm receipt of application packet and review all documents.


If approved, CICOA will send a Contract Agreement via Docusign. A sample copy of the agreement for your review is below.

Services Agreement

Home Modifications Agreement

Providers should be aware that the establishment of a contractual agreement provides no guarantee of referrals for service to the agency. 

At CICOA, we believe that dependable, effective community-based care is an important element of a high quality of life for older adults and persons with disabilities. If you have any questions about the information presented here, please call the Provider Coordinator, Mandy Meggenhofen, at 317-803-6059, or email

Competitive Bid Process

CICOA also partners with hundreds of nonprofit organizations, faith-based organizations and private businesses to provide services to older adults and people with disabilities of all ages in Central Indiana. To ensure the best service and value, CICOA engages in a competitive bid process every two years.

The funds that are advertised for bid will be used to purchase services with Federal Older Americans Act funds. These services include transportation, information and assistance, legal services, caregiver support services, health promotion, and disease prevention. Winning bids are awarded for fixed amounts of revenue for each year of the contract.