Leadership
Advancing the CICOA mission on behalf of our clients
The leadership team at CICOA Aging & In-Home Solutions is dedicated to advancing our mission and vision in Central Indiana. The volunteer leaders on our Board of Directors, Foundation Board of Trustees, Advisory Council and other committees are advocates for our mission, contributing their time, professional and personal talents, and resources on behalf of our clients.
Meet the Team
Executive Leadership
Lisa Schneekloth
Lisa Schneekloth
It’s not in Lisa Schneekloth’s nature to accept the status quo, so it’s no surprise she would rise to the challenge of becoming CICOA’s first chief compliance officer. It’s a big job covering compliance, risk assessment and management, quality assurance, improvement and accreditation.
“The process will ensure the longevity and sustainability of CICOA,” Lisa said. “And it’s definitely in the wheelhouse of what I’m passionate about—doing things the right way.”
Lisa grew up in a single-parent home in the Fountain Square neighborhood of Indianapolis. Her family received subsidies for rent and meals, experiencing first-hand what many of CICOA’s clients go through. That early experience inspired her interest in helping others.
Lisa joined CICOA in 2008 as a care manager. While at CICOA, she’s also served as an options counselor, supervisor and assistant director for Flourish, and director of Meals and More. In that role, she introduced automated processes that have served clients more efficiently and resulted in high staff satisfaction ratings.
Lisa holds a bachelor’s degree in social work from IUPUI and a master’s degree in public administration nonprofit leadership from Indiana Wesleyan University. She is certified in healthcare compliance and healthcare privacy compliance. Her resume also includes work with Big Brothers Big Sisters, early childhood education and the juvenile probation system.
“Working with CICOA, I’ve felt empowered to help people meet their basic needs. I have mentored staff, and now at the C-Suite level, have the opportunity to assure we function at the highest level of compliance and quality while providing exceptional experiences for our consumers,” she said.
Lisa has three adult children, who are all involved in servant leadership. Away from work, she finds time for golf, bowling, reading, exercise and beach vacations with her husband, Scott.
Stephen Gerber
Steve Gerber
Steve Gerber has lived a lot of lives, professionally speaking. He brings experience in pastoral ministry, nonprofit management and fundraising team leadership to his role as CICOA’s chief development officer.
Steve is responsible for the agency’s overall fundraising strategy, leading annual campaigns, major gifts, planned giving, grants and special events. The job, as he sees it, puts systems and processes in place that create authentic relationships with donors and community partners.
“There is an intrinsic dignity in helping people that is exciting,” he said. “Being able to build support for quality of life for all people along the life spectrum says a lot about the Central Indiana community.”
Most recently Steve served as executive director of development at Grace College & Seminary in Winona Lake, Ind. There, he worked with a donor on a $1.5 million gift that established the first endowed chair in the college’s school of science and secured two separate $1 million grants for the seminary.
He holds the Certified Fund Raising Executive (CFRE) designation, Chartered Advisor in Philanthropy (CAP) designation and the executive certificate in religious fundraising. Steve earned a bachelor’s degree from Tennessee Temple University, a master's degree from Grace Theological Seminary and a master’s in business administration from the University of Phoenix.
He and his wife, Vicki, have two adult sons. Stephen enjoys weekend trips to the beach, reading and movies across all genres. He has followed the Indianapolis Colts from the moment they arrived in Indiana.
Vice Presidents
Nicci Annen
Nicci Annen
In Nicci Annen’s world, the formula for success is simple: “Go to where people are comfortable, provide five-star service, treat them like family and get services to them quickly, so they have peace of mind.”
As Vice President of Customer Service and Community Outreach, Nicci’s charge is to maximize the customer experience and more fully engage with the Central Indiana community. Her resume includes oversight of CICOA’s Aging and Disability Resource Center, caregiver initiatives and outreach programs.
In her new role, Nicci also will lead the planning and development of an Indianapolis senior center with comprehensive services and facilities, a key component of CICOA’s 20-year strategic plan.
She embraces the challenge of delivering exceptional customer service to individuals who may feel they are beyond hope.
“We often engage with people on some of the worst days of their lives. Our job is to show them how to get through whatever situation they’re in,” Nicci reminds her teams.
Nicci, who grew up on Indianapolis’ east side, received an undergraduate degree in criminal justice and a master’s degree in public affairs from IUPUI, as well as a master’s degree in organizational leadership from Indiana Wesleyan. She came to CICOA in 2015 as director of the ADRC after working in financial aid and workforce development.
She was drawn to CICOA by a longstanding interest in nonprofit work. Her interest in exceptional customer service was inspired by the nurses who cared for her father—and her family—prior to his passing.
“I want to give that same compassion and care to everyone who needs it, to help the community and make a difference through customer service. At CICOA, we have such an outstanding culture, you can do that. You feel like you can accomplish anything.”
Nicci and her husband enjoy traveling. Recent trips have included Scotland, Ireland and Hawaii. She’s a confirmed foodie and enjoys family and socializing.
Jonathan Haag
Jonathan Haag
Jonathan Haag’s path from biblical studies major to CICOA’s vice president of innovation isn’t as unusual a journey as it first appears. As he explains, while innovation is rooted in creative confidence at the organizational level, it only takes place when creative confidence is developed and encouraged at the individual level.
“Everyone has something that only they have, and my job is to encourage that out of them. I see that as my ministry,” Jonathan said.
Appointed vice president in 2021, Jonathan served previously as CICOA’s director of strategy and innovation. Currently, he oversees CICOA’s research institute and venture studio, secures capital for projects and facilitates partnerships with other community-based organizations and ventures.
Jonathan came to CICOA in 2016 from Sagamore Institute, an Indianapolis think tank. Working alongside seasoned thought leaders and practitioners from a variety of fields at Sagamore sparked his own restless imagination and furthered an interest in turning ideas into reality. His CICOA highlight reel includes launching Duett, an in-house, for-profit company that connects clients to home healthcare providers, and fostering a culture of innovation across the agency.
When he’s not moving ideas through the innovation pipeline, Jonathan enjoys spending time with his wife, Monica, and their three sons, Landon, Riley and Peyton.
Jonathan holds a B.S. in biblical studies and a minor in journalism from Grace College and Theological Seminary.
Erica Seabaugh
Erica Seabaugh
As Vice President of In-Home Services, Erica Seabaugh plays an essential role leading service coordination to meet client needs under Indiana’s revised state guidelines for long-term services and supports, known as Pathways for Aging.
In addition to supporting the Pathways transition, Erica is driving the strategic vision of Flourish Care Management (where she previously held positions as care manager, assistant director and director), brain and developmental disabilities services (BDDS) and home accessibility modifications.
Erica is one of the founders of Postbook, an intergenerational postcard exchange and keepsake journal designed to kindle connection between children and older adults and reduce social isolation and loneliness through the lost art of letter writing. The product was developed through CICOA’s Venture Studio, now branded as Wrinkle Innovation, and received a 2023 Innovation and Achievement Award from USAging.
She earned her undergraduate degree at Ball State University and her master’s at IUPUI. After beginning her career in youth services, she gradually realized a greater rapport in working with older adults.
“It wasn’t the career path I thought I’d take, but I remembered the times that I got to spend with my grandparents in Pittsburgh. That quality time was important, and it helped me see how much I connected with older adults. That led me to care management,” she said.
In addition to the contributions that CICOA makes to the quality of life for Central Indiana’s senior community, Erica appreciates the organizational culture that fosters personal and professional growth.
“There’s such a strong passion among the people here and so many ways to have an impact on the organization and the community. It’s helped me grow as leader. I’ve come a long way from being afraid to stand up and speak in front of a group.”
Erica and her husband, Dan, are the parents of two elementary-school aged children and a dog, Cosmo. The family enjoys traveling to see family across the United States, and their favorite mode of winter recreation is skiing and snowboarding in the northern region of Michigan’s lower peninsula.
Directors
Chad Bales
Carlena Brackins
Flourish
Karren Brooks
Cassie Dull
Amber Ellinger
ADRC
Doug Grishaber
Lindsie Hammans
ADRC
Denise Jones-Harrington
Misty Lurie
ADRC
Emily McAndrews
Flourish
Maggie Nelson
Lynn Roberson
Amy Russell
Flourish
Nicole Southerland
Flourish