CICOA’s Aging & Disability Resource Center is a one-stop call center providing information on local services for older adults, people with disabilities and family caregivers in Central Indiana. Whether you are calling to assess existing or anticipated long-term care needs, our friendly, professional staff will guide you through available options. Based on your needs, we provide comprehensive information on public and private programs, service providers, health insurance options, and a wide range of community resources.
If you are seeking assistance through publicly funded programs such as CHOICE and Medicaid Medical Model Waivers, the ADRC is the single point of entry for these services in Central Indiana.
What Happens When I Call the ADRC?
What to Expect
When you need to make informed choices about long term services and supports, options counseling can help you with free guidance about complex issues.
When you call CICOA's Aging and Disability Resource Center, a phone options counselor will collect information about you or your loved one's need and ability to care for themselves, discuss eligibility for services, identify appropriate public or private funding sources, and outline service options. The options counselor may also refer you to one of more than 4,000 local community resources.
If you meet eligibility criteria for public funding, you will be transferred to a field options counselor, who will schedule an an in-home visit within 10 business days. (Note: Due to COVID, home visits have been replaced with phone interviews.) During this visit/interview, the field options counselor will walk you through the process of applying for services. Once the intake process is complete, ongoing case management can be provided through CICOA or handed off to an independent case manager, if the client so chooses.
Helpful Links for Aging & Disability
The ADRC offers State Health Insurance Assistance Programs (SHIP) counseling. This program specifically addresses questions about Medicare, Medicare Supplement Insurance, Medicare Managed Care Plans, Medicaid, long-term financing options and prescription coverage.
BenefitsCheckUp is a free service of the National Council on Aging (NCOA), a nonprofit service and advocacy organization in Washington, DC. Learn more about the programs that can help you save money.
Medicare Drug Coverage
Read about the two ways to get Medicare prescription drug coverage–either through adding a Medicare Prescription Drug Plan (Part D) or getting a Medicare Advantage Plan (Part C), such as an HMO or PPO that offers Medicare prescription drug coverage.
Indiana 211 Human Services Database
Indiana 211 facilitates connections between people who need human services and those who provide them. Indiana 211 is a free and confidential service that helps Hoosiers find the local resources they need. Try Indiana 211’s guided search database.
Does your loved one live outside Central Indiana? For more information on programs or services nationwide, call 800-677-1116 or use the Eldercare Locator tool.
Request a CICOA presentation
ADRC staff are available for community events, health fairs, education workshops and more. Request a CICOA speaker.