Aging & Disability Resource Center: What Happens When I Call?

Written by

The Aging & Disability Resource Center often is referred to as the “front door” of CICOA Aging & In-Home Solutions. The ADRC is a one-stop resource center for programs and information on services for older adults and people with disabilities in Central Indiana. While the majority of client and caregiver interaction happens by phone the ADRC is much more than just a call center.

The ADRC provides a means for individuals to receive specialized information and referral services, including access to public health benefits and community resources, from CICOA’s state-certified phone options counselors. Last fiscal year, these options counselors handled more than 113,000 incoming and outgoing calls providing information and assistance. The most common types of calls regard in-home care, but the ADRC also provides referrals for food pantries, housing, transportation and more.

A phone options counselor handles an average of 10 calls per day. Calls can last anywhere from five to 45 minutes, depending on the type of request or how many referrals for services are needed.  The ADRC staff also answers nearly 300 web inquiries per month.

Before contacting the ADRC, callers are encouraged to have their name, age and ZIP code ready. Additional information may be needed depending on what is being requested. For example, calls about in-home services require more detailed information, including one’s Social Security number, insurance coverage and ability to perform daily activities.

The ADRC is open Monday through Friday from 8 a.m. to 5 p.m. To talk with a counselor, please call (317) 803-6131.


More News & Stories

Private pay care management services for Central Indiana older adults and family caregivers

Expanding Our Reach and Sustaining Impact with Private Pay Solutions

Our community is always changing, and so are the ways we support older adults and people with disabilities. We're seeing growing needs and limited resources, and it's clear that adapting is crucial for all of us involved in health and...
A smiling young woman helps her senior mother carry fresh groceries outside a store, exemplifying family care and support.

Are You a Caregiver? Why Recognizing Your Role Matters More Than You Think

Hi there, fellow caregivers! Today, I want to talk about something incredibly vital, yet often overlooked: identifying yourself as a caregiver. Caregiving often unfolds as a quiet journey, starting with small acts of kindness that slowly grow. It can be...
Older Woman Sitting On Bench Near Pond

Keeping Your Loved One Safe Around Water: Essential Tips for Caregivers

As the warmer seasons approach, so does our concern for water safety, especially for those caring for older adults, individuals living with dementia, and people with disabilities. Whether it's a backyard pool, a nearby retention pond, or even a community...