Aging & Disability Resource Center: What Happens When I Call?

Written by

The Aging & Disability Resource Center often is referred to as the “front door” of CICOA Aging & In-Home Solutions. The ADRC is a one-stop resource center for programs and information on services for older adults and people with disabilities in Central Indiana. While the majority of client and caregiver interaction happens by phone the ADRC is much more than just a call center.

The ADRC provides a means for individuals to receive specialized information and referral services, including access to public health benefits and community resources, from CICOA’s state-certified phone options counselors. Last fiscal year, these options counselors handled more than 113,000 incoming and outgoing calls providing information and assistance. The most common types of calls regard in-home care, but the ADRC also provides referrals for food pantries, housing, transportation and more.

A phone options counselor handles an average of 10 calls per day. Calls can last anywhere from five to 45 minutes, depending on the type of request or how many referrals for services are needed.  The ADRC staff also answers nearly 300 web inquiries per month.

Before contacting the ADRC, callers are encouraged to have their name, age and ZIP code ready. Additional information may be needed depending on what is being requested. For example, calls about in-home services require more detailed information, including one’s Social Security number, insurance coverage and ability to perform daily activities.

The ADRC is open Monday through Friday from 8 a.m. to 5 p.m. To talk with a counselor, please call (317) 803-6131.


More News & Stories

Check presentation for Anthem healthy food grant

50 Years of Philanthropy: The Impact of Grants at CICOA

In our ongoing celebration of 50 years of service, dedication and impact for older Hoosiers in Central Indiana, we look back at this milestone moment to see a journey filled with challenges, triumphs and the unwavering support of our community....
CICOA awards Outstanding Woman of Service Award to Carmel Mayor Sue Finkam

Carmel Mayor Sue Finkam Honored with CICOA Outstanding Woman of Service Award

CICOA Aging & In-Home Solutions awarded new Carmel Mayor Sue Finkam with its inaugural Outstanding Woman of Service Award for her commitment to protect affordable neighborhoods in the city and her advocacy for making Carmel a place where older adults...
CICOA President & CEO Tauhric Brown at the White House

CICOA President & CEO Attends White House Meeting

CICOA Aging & In-Home Solutions President & CEO Tauhric Brown was invited to the White House for the distinguished event, "Communities in Action: Building a Better Indiana and Illinois" on Feb. 1. The event brought together local elected officials and...