Coronavirus Updates

With COVID-19 in our communities, we are doing our part to prevent the spread of the virus and keep our communities safe, especially high-risk older adults and people with chronic medical conditions.

To protect those we serve as well as our employees, partners and families, CICOA is taking the following action:

  • CICOA Offices: The office at 8440 Woodfield Crossing Blvd. in Indianapolis is closed and employees are working remotely. has reopened with limited staff in the building. When not in the office, CICOA employees are working remotely during business hours. We are following safety guidelines including: PPE (masks, face coverings and hand sanitizer) for all employees, social distancing, and limiting the number of people in an area.
  • In-person meetings: All in-person meetings are canceled until further notice, including walk-in appointments and the legal clinic. Dementia Friends Indiana in-person sessions throughout the state are suspended, but virtual sessions are being added.
  • Care Management: The state of Indiana has approved that client assessments may be conducted by phone rather than in person to prevent the possible spread of the disease. While care managers will not be in clients' homes, they still are accessible by phone or email. Read more about how care management remains committed to clients' needs.
  • Aging & Disability Resource Center:
    • Our call center staff are still answering phones and able to help assess existing or anticipated long-term care needs.
    • Our staff are connecting callers to resources for local food assistance, utilities, transportation, pharmaceuticals and home medical supplies.
    • Read more about how the ADRC continues to answer the call.
  • Caregiver Support: Our CareAware options counselors stand ready to assist those who could use some encouragement today. Caregivers across Central Indiana can contact caregivers@cicoa.org to talk.
  • Nutrition:
  • Transportation:
    • Way2Go is still providing essential needs trips. For information about trip availability, call CICOA at (317) 803-6153 before contacting Southeastrans at 1-855-325-7586.
    • Drivers are using disinfecting wipes, sprays, hand sanitizers and gloves to disinfect vehicles between rides. We also are practicing social distancing and have installed clear barriers behind the drivers.
    • With falling demand, drivers are helping to deliver meals.
    • Read more about Way2Go's response to keep seniors safe with transportation needs.
  • Volunteers needed: The need has never been greater for telephone reassurance. If you are willing to check in with our most vulnerable clients once or twice a week and offer conversation and companionship to those isolated by this crisis, please complete a volunteer application. Faith friendly visitors also are welcome to offer telephone support and prayer.
  • Events: The Magic Ball Fundraiser and Community Impact Luncheon have been postponed to 2021. The 2020 Safe at Home Event has been canceled. The Envision Lecture Series is continuing in a virtual format.

These actions have been taken in the best interest of preserving everyone's health and safety. Please know that we stand together as we face this threat, and we remain mobilized to help older adults, people with disabilities and family caregivers with the vital support and services they need. As the situation changes, we will post updates on this web page.

Closings & Cancellations

  • Neighborhood meal sites and meal voucher locations are closed until further notice. As an alternative, sites are either offering drive-up pick-up service for meals, or home-delivered meals.
  • In-person options counseling appointments at CICOA are canceled until further notice.
  • Legal clinic at CICOA is on hold until further notice.
  • Senior Farmers Market vouchers will not be distributed in-person at CICOA offices or at farmers markets. They will be mailed to the address on the application.
  • All in-person meetings at CICOA for external groups are canceled until further notice.
  • Dementia Friends Indiana in-person sessions throughout the state are suspended.
  • The Magic Ball Goes Woodstock fundraiser and Community Impact Luncheon have been postponed to 2021.
  • The Safe at Home community volunteer event has been canceled.

*updated July 28, 2020 at 10:15 a.m.

Take Steps to Protect Yourself

The best way to prevent illness is to avoid being exposed to this virus.

Older adults and people with chronic medical conditions like heart, lung or kidney disease are at higher risk for more serious COVID-19.

Stay Home

Stay home to avoid exposure to the virus. If you are sick, stay home except to get medical care.

Wash Your Hands with Soap and Water Often

Wash your hands often with soap and water for at least 20 seconds. Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid Close Contact

Avoid shaking hands or other greetings involving personal contact. Wave or greet from a distance. Put distance between yourself and other people (at least 6 feet).

Clean and Disinfect Objects and Surfaces

Clean objects and surfaces with soap or detergent, and disinfect. Frequently touched surfaces include tables, doorknobs, light switches, countertops, handles, phones, faucets, sinks and toilets.

Wear a Cloth Face Mask in Public

The cloth face cover is meant to protect other people in case you are infected. Continue to keep 6 feet between you and others.

Avoid People Who May Be Sick

The best way to prevent illness is to avoid being exposed to this virus. Some people without symptoms may be able to spread the virus. 

Cover Coughs and Sneezes

Cover your mouth and nose with a tissue, or use the inside of your elbow. Throw used tissues in the trash. Wash your hands.

Have Medications on Hand

Make sure you have access to several weeks of medications and supplies. Have a list of medications ready.

What To Do If You Think You Are Sick

Call your physician before you get medical care. Many doctors and hospitals have set up phone lines or video screenings to assess the need for medical care. If you seek medical care, please call ahead to give medical staff time to prepare for your arrival and give you directions.