How Door2Door Senior Transportation Works
CICOA Door2Door senior transportation provides rides for medical appointments, pharmacy needs and grocery shopping within Indianapolis/Marion County. CICOA can provide wheelchair transportation.
Way2Go transportation is available Monday through Friday, 8:00 a.m. – 6:00 p.m. and is provided to Indianapolis seniors at a discounted rate.
- at least 60 years of age
- live and travel in Marion County
- review CICOA’s HIPAA Privacy Practices
How to Get Started
To use the Door2Door transportation service, you must first complete and submit a Senior Transportation Application (Online / English / Spanish). If you have an existing appointment and need to schedule a ride, please provide the trip details (date, time, destination, and any needed accommodations) at the time you submit your application. Your application will be processed within 3-5 business days of receiving it in our office, at which time you will be notified by mail regarding the status of your request.
Trips must be scheduled no more than 30 days in advance and at least 48 hours prior to the requested trip. However, availability is not guaranteed, so please call as soon as possible. Trips also can be scheduled by calling (317) 803-6153 or emailing firstname.lastname@example.org.
Complete an Application (Online / English / Spanish) form prior to first-time use for any travel option and return it to CICOA.
- Scan and email to: email@example.com
- Fax to: (317) 803-6151
- Mail to: CICOA Aging & In-Home Solutions, ATTN: Way2Go Transportation, 8440 Woodfield Crossing Blvd., Ste. 175, Indianapolis, IN 46240.
- Visit our offices: 8440 Woodfield Crossing Blvd., Ste. 175, Indianapolis, IN 46240.
If someone other than the consumer will be scheduling trips, a Proxy Form authorizing this representative must be completed. Separate forms must be completed for each authorized representative. Forms can be completed at any time. Download the Way2Go Proxy Form here.
Passengers needing to cancel a scheduled trip must contact the Way2Go Transportation Department at (317) 803-6153 (press option #2) at least two hours prior to the requested pick-up time. If a passenger accumulates three late cancellations or no-shows within 60 days, they may be prohibited from scheduling trips for the next 30 days.
Apply for Services
Download, complete and submit a Senior Transportation Application.
Apply for Proxy Status
If you need to schedule a trip for someone other than yourself, please download, complete and submit the Proxy Form below. The client also must sign the release.
Contact CICOA Way2Go Transportation Service
Call: (317) 803-6153
Monday – Friday, 8:00 a.m. – 5:00 p.m.