Medicaid Transportation

How Medicaid Transportation Works

Medicaid Members 59 and Younger

Medicaid members who are 59 years and younger and need a ride to a doctor’s appointment, pharmacy, or other medical office can request transportation through Verida (formerly known as Southeastrans). CICOA Way2Go Transportation can be listed as your preferred Medicaid transportation provider.

Verida can schedule rides to any non-emergency medical services that are covered by Medicaid. This includes trips to the dentist, doctor, dialysis and others. Medicaid will pay for 20 one-way trips per rolling 12-month period. More trips may be provided if your doctor requests them, and they are approved through Verida.

After you call Verida, they will check availability with transportation providers in your area. If CICOA Way2Go Transportation has availability, we will accept your trip and call to confirm at least 48 hours before your scheduled trip.

Medicaid Members 60 and Older (PathWays for Aging)

As of July 1, 2024, if you are a Medicaid member who is 60 years and older and enrolled in the PathWays for Aging program, you must call your health plan to schedule a ride.

Anthem Medicaid transportation: 1-844-772-6632
Humana Medicaid transportation: 1-866-274-5888
UnitedHealthcare Medicaid transportation: 1-800-832-4643

If you do not know which health plan you are enrolled with, call 87-PATHWAY-4 (877-284-9294).

How to Get Started

Medicaid Members 59 and Younger

Verida Trip Reservation Line 1-855-325-7586

(Monday - Friday, 8:00 a.m. - 6:00 p.m.)

To schedule a trip, call Verida at 1-855-325-7586. You may call up to 30 days in advance, but you need to call at least two business days before your appointment. You can tell the representative that CICOA Way2Go Transportation is your preferred provider, and they will try to schedule your ride with us, pending availability.

You also can schedule a Medicaid-covered ride online. (Please note: First-time riders must call to schedule the first ride. Then, you can enroll in the Verida Member Portal, where you can schedule trips, see scheduled trips, or cancel trips.)