We are excited to present the My Freedom transportation program. The goal of the program is to increase transportation options for individuals of any age with disabilities in Central Indiana – Boone, Hamilton, Hancock, Hendricks, Johnson, Madison, Marion, Morgan, and Shelby counties.

How It Works

All consumers must fill out a new application to be eligible for this program. It is a first come-first served based program. A limited number of fares will be available for purchase by consumers per month. Once these fares are sold out for the month, consumers will be asked to call back the next month to purchase available fares.

Individuals who qualify for the program must have difficulty accessing regular public transportation due to a disability, which may include:

  • visual impairment
  • physical disability, using an assistive device for mobility
  • developmental delay
  • mental illness
  • difficulty standing, walking, and/or climbing stairs,
  • participating in physical and/or occupational therapy
  • undergoing chemotherapy, radiation, or kidney dialysis, treatments or surgeries

How to Get Started

The My Freedom fares are $6.00 each and are redeemable for medical or nonmedical transportation from a network of providers. Consumers may request a maximum of 15 fares per month. Quantities may be limited depending on demand. These fares will allow consumers to cross county lines while transporting. A list of My Freedom providers will be sent to all consumers who sign up for the program. It is the consumer’s responsibility to call these providers to arrange their transportation needs.

Complete an Application (English) (Spanish) and Medical Verification forms prior to first-time use for any travel option and return it to CICOA. Please review the Guidelines for Use. If someone other than the consumer will be scheduling trips, a Proxy Form authorizing this representative must be completed. Separate forms must be completed for each authorized representative. Forms can be completed at any time.

  • Scan and email to:  transportation@cicoa.org
  • Fax to: (317) 803-6151
  • Mail to: CICOA Aging & In-Home Solutions, ATTN: Way2Go Transportation, 8440 Woodfield Crossing Blvd., Ste. 175, Indianapolis, IN 46240
  • Visit our offices: 8440 Woodfield Crossing Blvd., Ste. 175, Indianapolis, IN 46240

Individuals who are certified with Open Door Paratransit Service through IndyGo are automatically eligible for the My Freedom program but still must complete an application through CICOA and present a copy of their “Active Status” card from IndyGo in lieu of the filled out Medical Verification Form.

Please feel free to contact the Way2Go department staff with any questions about the program at (317) 803-6153 or by email at transportation@cicoa.org.