Expanding Our Reach and Sustaining Impact with Private Pay Solutions

Our community is always changing, and so are the ways we support older adults and people with disabilities. We’re seeing growing needs and limited resources, and it’s clear that adapting is crucial for all of us involved in health and social care. At CICOA, we’re not just observing these shifts; we’re actively building a stronger path forward with our new strategic plan, CICOA Reimagined.

A core part of this plan is offering private pay care management services, which we call Flourish at Home. This isn’t just a new service; it’s a strategic move to help more people, spark new ideas and make sure CICOA can continue to serve our community for years to come. Our goal is to make sure we’re a strong, reliable resource for everyone who needs quality support, whether or not they qualify for government programs. This way, we’re building a more stable and complete system of care for all of Central Indiana.

Looking Beyond the Safety Net

For a long time, organizations like CICOA have been the essential safety net, providing critical care through public funding. This work is still incredibly important to us. However, we also know that government programs often have limits. They can have strict rules about who qualifies, long waiting lists and boundaries on the types of services they can cover. While these programs help many, they can’t always meet every unique need in our community.

This creates a clear gap. Many people need help to live well at home as they get older or if they live with a disability, but their income or savings put them just outside the rules for public assistance. These are often folks who have worked hard their whole lives, managed their money carefully, and now find themselves needing help with care coordination, but without a clear way to get it. As the local experts in care management, CICOA is well-positioned to meet this unmet need.

As we navigate CICOA through a shifting landscape of funding and social care systems, our “CICOA Reimagined” plan outlines strategic ways we can leverage innovation, and one of those is offering private pay care management. This strategic shift lets us be more flexible and offer personalized solutions that truly put the individual first, without the delays that can come with navigating complex government funding. It’s our way of being proactive about the growing number of older adults in our population and the increasing demand for clear, easily accessible support. It’s about being ready for tomorrow, today.

A New Business Model for Deeper Impact

This strategic approach also strengthens CICOA’s ability to serve the community. By developing private pay care management services, we’re creating a steady source of funding that allows us to grow and adapt over time. Think of it as an investment in our shared future, across generations and all walks of life. Revenue generated through Flourish at Home helps us put more resources back into our entire organization. This means we can invest in our dedicated staff and explore more ways to help all our clients flourish.

Ultimately, a stronger CICOA means a more resilient community. When we can stand on solid ground, we’re better equipped to meet the rising demand for all our services and continue to be a consistent source of support for those who rely on us most. Our commitment to continuous improvement and applying best practices – like our NCQA accreditation in Case Management for Long-term Services & Supports – applies across every service we offer. This ensures that every individual, whether through public or private pay, receives the same high standard of expert, person-centered care.

Partnership as a Pillar of Success

Expanding into private pay services also opens exciting doors for collaboration with other leaders in our community. We know that creating a truly seamless support system for older adults and people with disabilities requires teamwork. That’s why we’re actively looking for partners in assisted living, healthcare, faith communities and employers.

Here’s why this partnership makes sense for everyone involved:

• Healthcare Providers: Imagine you have a patient who needs ongoing care management and coordination to stay healthy and independent, but they don’t qualify for publicly funded programs. Instead of seeing them slip through the cracks, you can confidently refer them to Flourish at Home. This provides a trusted solution that can help reduce readmissions, improve patient satisfaction and ensure better long-term health outcomes.
• Assisted Living Facilities: If a resident needs ongoing care coordination that extends beyond your typical scope, Flourish at Home offers a seamless, reliable referral. This partnership ensures residents receive comprehensive support, enhancing their quality of life and strengthening your continuum of care.
• Employers: Caregiving responsibilities can significantly impact an employee’s focus and productivity. Offering Flourish at Home as a valuable resource can provide much-needed support to families navigating these challenges, potentially reducing stress and absenteeism for your workforce.
• Faith Communities: Supporting congregants through life’s challenges, including aging or disability, is often a core value. Partnering with CICOA through Flourish at Home allows you to offer a trusted, expert resource for members and their families needing personalized care management, enriching your community’s outreach.

At CICOA, we see ourselves as a crucial partner in building a more integrated and effective social care ecosystem. By working together, we can ensure more individuals get the right support at the right time.

Looking Ahead: A Stronger Future, Together

Flourish at Home is much more than just a new service offering; it’s a strategic investment in CICOA’s future and our ability to expand our capacity to serve. It’s a key part of our CICOA Reimagined strategic plan, pointing toward a thriving organization and a community where everyone has the support they need to live well at home.

We believe that by diversifying our approach and leaning into innovation like private pay care management, we strengthen the entire foundation of community care. I invite other business leaders and professionals who share our vision for a healthy, supportive community to connect with me. Let’s explore how we can collaborate to deliver impactful outcomes across Central Indiana.

Related blogs:
A New Chapter Begins: CICOA Reimagined
Finding Peace of Mind and Independence: Introducing CICOA Flourish at Home 

---

Lisa Schneekloth

As President & CEO of CICOA, Lisa Schneekloth’s vision is shaped by more than 15 years of experience within the organization, from direct client support to establishing robust compliance standards. Driven by a commitment to excellence and innovation, she collaborates with the community to expand CICOA’s impact and ensure individuals have the opportunity to live their lives to the fullest.