Way2Go Transportation Adapts to Continue Serving Seniors

Written by

During the COVID-19 pandemic, CICOA’s senior transportation service, Way2Go, has remained on the front line, implementing “new norms” to our work routine and establishing new protocols to ensure passenger and driver safety.

Way2Go Senior Transportation in Marion County

The first of these new measures was to make the CDC’s social distancing guidelines mandatory. To accomplish this, we reduced the number of clients transported in our minivans to one (with a primary care provider, if needed). Clients are now transported using the rear seat only, and no one may sit in the passenger seat next to the driver.

Our shuttle fleet has a maximum capacity of 14 passengers per shuttle, but due to COVID-19, we currently are transporting a maximum of six clients per trip. Double-coated, clear vinyl partitions have been installed between the driver and passenger seating area for increased driver protection. The use of seat markers ensures proper social distancing of shuttle passengers.

Way2Go Senior Transportation in Marion County

The second mandatory measure is that all Way2Go drivers must wear face masks and gloves. Signage was placed in all vehicles to strongly recommend that passengers wear some sort of mask or face covering while transporting. Strict sanitizing instructions were put into place requiring drivers to clean and disinfect all frequently touched surfaces at the start and end of every shift and after the transporting of each individual client.

The third measure—resulting from decreased demand for medical appointment transportation—is that several Way2Go drivers have been shifted over to help meet the increased demand for home meal delivery. Since March, Way2Go has delivered more than 14,414 meals, and we will continue to assist Meals & More with keeping seniors happy, healthy and fed for as long as the schedule allows.

As always, Way2Go continues to provide safe and reliable transportation for all clients with essential needs trips, which includes medical appointments, dental appointments, therapy treatments, pharmacy and grocery shopping. Long after this pandemic has ended, Way2Go will have a new normal, but we will never change our “norm” of being the friendliest, most reliable transportation service in Marion County.

Your gift helps more seniors get to medical appointments and other essential needs trips safely.

More News & Stories

Dandelion blowing a sign of change

Investing for Good: A New Era in Philanthropy

In a world where change is the only constant, the words of Bob Dylan's iconic song, "The Times They Are A-Changin'," resonate more than ever. Within the sphere of philanthropy, these words couldn't ring truer. Recent research has revealed a...
Safe at Home Making Homes Safer for Indianapolis Seniors

Fall Clean-Up Has Become One of My Favorite Days of the Year

CICOA sponsors its 13th Safe at Home Sept. 16 Every 11 seconds an older adult is treated in the emergency room for a fall, according to the National Council on Aging. That’s a staggering statistic. Yet so many falls can...
Lillie Ford Indianapolis senior aging in place safely at home thanks to local nonprofits

From Stumble To Strength: Reclaiming Independence After Falls

Lillie was working as a DeCA teller at the Harrison Village Commissary at Fort Ben on Indy’s northeast side in 2016 when an odd thing happened: She began losing her equilibrium and falling. A lot. She fell downstairs. She fell...