Field Notes

Community Health Workers Help Older Adults on the Road to Healthier Lives

December 7, 2022
CICOA Community Health Workers

McKenzie Killeen doesn’t need to see a spreadsheet to know the work she does is making a difference. She sees the benefits firsthand. McKenzie (pictured above, right) has a background…

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Fire Gives Care Manager New Perspective on Caring for Seniors

July 13, 2022
Professional caring for an older woman in assisted living facility

The call came early on a cold day in January when temperatures were barely in double digits. There had been a fire at Crownpointe Assisted Living on Indianapolis’ east side,…

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Veterans Day: A Care Manager’s Perspective

November 11, 2021
Care Manager and Army Veteran Darrell Pierce

For CICOA Care Manager Darrell Pierce, a U.S. Army veteran, Veterans Day is a somber occasion. He reflects on the number of veterans who succumb to suicide, a statistic that may be as high as 22 veterans per…

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What is Quality of Life and Quality of Care?

May 27, 2021
Mom cares for child having a seizure

The telephone rings. On the other end of the call is a waiver service provider who has just walked into an adult client’s home filled with feces, urine, vermin, flies and standing water. On another occasion, a home…

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This Will Pass

January 11, 2021
Working from Home with Kids in Virtual Learning during COVID

I began working from home full-time last spring, two weeks before my kids started e-learning for the rest of the school year. I had found the balance of calling clients,…

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It’s the Little Things

December 21, 2020
Enjoy the Little Things

They say that it’s the little things that make a difference, and for our clients and caregivers, this is no different. Everyone’s victory is their own. Sometimes the victory is a…

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An Ordinary Instant and a New Life

November 10, 2020
Care manager Judy and son Matt

July 26, 2014, began as an ordinary, beautiful summer day. But in an ordinary instant, our lives changed dramatically.  It was about 4:00 p.m. that Saturday when I received a…

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One Size Does Not Fit All

October 29, 2020
Heart Bowls of Different Sizes

Putting Person-Centered Care into Action CICOA’s Flourish Care Management department places great value on practicing a person-centered approach to care management. What exactly does this mean? To me, person-centered care…

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Sticking to Core Values

July 6, 2020
Tamia Monroe

One thing I have cherished about CICOA in my first six months with the agency is its core values, because they are similar to my own. In particular, I appreciate…

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How to Be Productive While Working from Home

March 20, 2020

Across America and throughout the world, people are working from home. Some, like the care managers at CICOA, have had this privilege for some time. Some are new to it.…

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