Field Notes
McKenzie Killeen doesn’t need to see a spreadsheet to know the work she does is making a difference. She sees the benefits firsthand. McKenzie (pictured above, right) has a background…
Read More
The call came early on a cold day in January when temperatures were barely in double digits. There had been a fire at Crownpointe Assisted Living on Indianapolis’ east side,…
Read More
For CICOA Care Manager Darrell Pierce, a U.S. Army veteran, Veterans Day is a somber occasion. He reflects on the number of veterans who succumb to suicide, a statistic that may be as high as 22 veterans per…
Read More
The telephone rings. On the other end of the call is a waiver service provider who has just walked into an adult client’s home filled with feces, urine, vermin, flies and standing water. On another occasion, a home…
Read More
I began working from home full-time last spring, two weeks before my kids started e-learning for the rest of the school year. I had found the balance of calling clients,…
Read More
They say that it’s the little things that make a difference, and for our clients and caregivers, this is no different. Everyone’s victory is their own. Sometimes the victory is a…
Read More
July 26, 2014, began as an ordinary, beautiful summer day. But in an ordinary instant, our lives changed dramatically. It was about 4:00 p.m. that Saturday when I received a…
Read More
Putting Person-Centered Care into Action CICOA’s Flourish Care Management department places great value on practicing a person-centered approach to care management. What exactly does this mean? To me, person-centered care…
Read More
One thing I have cherished about CICOA in my first six months with the agency is its core values, because they are similar to my own. In particular, I appreciate…
Read More
Across America and throughout the world, people are working from home. Some, like the care managers at CICOA, have had this privilege for some time. Some are new to it.…
Read More