Field Notes
Dedicated, compassionate care managers are in abundance at CICOA. These individuals comprise the direct, personal link between the organization’s services and its clients. Delivering exceptional experiences is what they do.…
The onset of the COVID-19 pandemic gave each of us an opportunity for introspection, a chance to slow down, and a challenge unlike any other. For healthcare professionals and those…
McKenzie Killeen doesn’t need to see a spreadsheet to know the work she does is making a difference. She sees the benefits firsthand. McKenzie (pictured above, right) has a background…
The call came early on a cold day in January when temperatures were barely in double digits. There had been a fire at Crownpointe Assisted Living on Indianapolis’ east side,…
For CICOA Care Manager Darrell Pierce, a U.S. Army veteran, Veterans Day is a somber occasion. He reflects on the number of veterans who succumb to suicide, a statistic that may be as high as 22 veterans per…
The telephone rings. On the other end of the call is a waiver service provider who has just walked into an adult client’s home filled with feces, urine, vermin, flies and standing water. On another occasion, a home…
I began working from home full-time last spring, two weeks before my kids started e-learning for the rest of the school year. I had found the balance of calling clients,…
They say that it’s the little things that make a difference, and for our clients and caregivers, this is no different. Everyone’s victory is their own. Sometimes the victory is a…
July 26, 2014, began as an ordinary, beautiful summer day. But in an ordinary instant, our lives changed dramatically. It was about 4:00 p.m. that Saturday when I received a…
Putting Person-Centered Care into Action CICOA’s Flourish Care Management department places great value on practicing a person-centered approach to care management. What exactly does this mean? To me, person-centered care…